Order Fulfillment Specialist
3.
3 Farmington Hills, MI Farmington Hills, MI Full-time Full-time Estimated:
$39.
5K - $50K a year Estimated:
$39.
5K - $50K a year 8 days ago 8 days ago 8 days ago We are seeking a highly motivated Order Fulfillment Specialist to join our team.
The primary responsibility is to ensure a smooth and efficient order fulfillment process by working closely with assigned suppliers.
This involves identifying and resolving issues that cause late orders, invoices, or unconfirmed purchase orders.
You will also provide training to suppliers on how to work effectively with the company and its customers.
Principle Duties and
Responsibilities:
Work closely with assigned suppliers to ensure a smooth and efficient order fulfillment process by identifying root cause issues of recurrent late orders, invoices or unconfirmed purchase orders.
Identify and work to resolve any systemic supplier issues.
If the issue requires escalation to a different party, a comprehensive overview of the issue must be communicated either via written email or via the Inquiry tool within Epic.
Provide detailed training and instruction to assigned suppliers on how to most efficiently work with our company and our customers.
Including, but not limited to, the use of Epic, daily action notifications, the importance of accurate ships within days, how to eliminate unconfirmed and late orders, how to communicate exceptions, etc.
This includes organizing participants, sending meeting notices and facilitating a shared screen presentation with participants.
Support the various work streams.
Tasks include:
Entry of verifiable tracking information into Epic.
Entry and documentation of all purchase order confirmation responses received via email within 24 hours of receipt.
Documentation of any identified purchase order discrepancies via the Inquiry tool.
Answering incoming customer and supplier phone calls.
Credit card order follow-up.
Work closely with category management and business units to ensure any supplier or customer issues are addressed in a timely manner.
Responsible for conforming to procedures and guidelines as outlined in the Employee Handbook.
Responsible for promoting an atmosphere of non-discrimination.
The company is an equal-opportunity employer.
Responsible to maintain and support company standards and requirements as specified in the Quality Management System.
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills.
Strong computer skills including Microsoft Office software applications.
Ability to diffuse difficult situations calmly with minimal management intervention.
Ability to listen and display empathy for the customer's situation ensuring a positive interaction with the customer and internal departments.
Ability to balance the need to proactively and assertively manage responsibilities with the supply base while reacting to customer support requests.
Well organized and able to handle multiple tasks calmly and accurately.
Confident in applying knowledge to problem solve with minimal support.
Assertive in the pursuit to master new tools and processes.
Perform all departmental transactional processes to meet or exceed established guidelines.
If you are a motivated individual with strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
Join our team today! Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Farmington Hills, MI 48334:
Relocate before starting work (Required) Work Location:
Hybrid remote in Farmington Hills, MI 48334.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Farmington Hills, MI Farmington Hills, MI Full-time Full-time Estimated:
$39.
5K - $50K a year Estimated:
$39.
5K - $50K a year 8 days ago 8 days ago 8 days ago We are seeking a highly motivated Order Fulfillment Specialist to join our team.
The primary responsibility is to ensure a smooth and efficient order fulfillment process by working closely with assigned suppliers.
This involves identifying and resolving issues that cause late orders, invoices, or unconfirmed purchase orders.
You will also provide training to suppliers on how to work effectively with the company and its customers.
Principle Duties and
Responsibilities:
Work closely with assigned suppliers to ensure a smooth and efficient order fulfillment process by identifying root cause issues of recurrent late orders, invoices or unconfirmed purchase orders.
Identify and work to resolve any systemic supplier issues.
If the issue requires escalation to a different party, a comprehensive overview of the issue must be communicated either via written email or via the Inquiry tool within Epic.
Provide detailed training and instruction to assigned suppliers on how to most efficiently work with our company and our customers.
Including, but not limited to, the use of Epic, daily action notifications, the importance of accurate ships within days, how to eliminate unconfirmed and late orders, how to communicate exceptions, etc.
This includes organizing participants, sending meeting notices and facilitating a shared screen presentation with participants.
Support the various work streams.
Tasks include:
Entry of verifiable tracking information into Epic.
Entry and documentation of all purchase order confirmation responses received via email within 24 hours of receipt.
Documentation of any identified purchase order discrepancies via the Inquiry tool.
Answering incoming customer and supplier phone calls.
Credit card order follow-up.
Work closely with category management and business units to ensure any supplier or customer issues are addressed in a timely manner.
Responsible for conforming to procedures and guidelines as outlined in the Employee Handbook.
Responsible for promoting an atmosphere of non-discrimination.
The company is an equal-opportunity employer.
Responsible to maintain and support company standards and requirements as specified in the Quality Management System.
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills.
Strong computer skills including Microsoft Office software applications.
Ability to diffuse difficult situations calmly with minimal management intervention.
Ability to listen and display empathy for the customer's situation ensuring a positive interaction with the customer and internal departments.
Ability to balance the need to proactively and assertively manage responsibilities with the supply base while reacting to customer support requests.
Well organized and able to handle multiple tasks calmly and accurately.
Confident in applying knowledge to problem solve with minimal support.
Assertive in the pursuit to master new tools and processes.
Perform all departmental transactional processes to meet or exceed established guidelines.
If you are a motivated individual with strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
Join our team today! Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Farmington Hills, MI 48334:
Relocate before starting work (Required) Work Location:
Hybrid remote in Farmington Hills, MI 48334.
Estimated Salary: $20 to $28 per hour based on qualifications.
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