Front Desk Guest Services Agent
3.
2 Farmington Hills, MI Farmington Hills, MI Part-time Full-time Part-time Full-time $14 - $15 an hour $14 - $15 an hour We are looking for a Guest Service Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
What is the role of a Guest Service Representative ? Guest Service Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities.
You will make sure to offer stellar customer service and provide memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures, like bookings, and check-in/check-out processes, we'd like to meet you.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Ultimately, you will be answering guests' requests and making sure our visitors are satisfied.
Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services Liaise with Housekeepers to provide an overall comfortable guest experience Establish friendly relationships with regular hotel clients Skills Proven work experience as a Guest Service Representative or similar role Understanding of all hotel best practices and relevant laws Proficiency in English Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate Ability to work flexible hours Strong sense of responsibility and a professional presentation Job Types:
Full-time, Part-time Pay:
$14.
00 - $15.
00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Schedule:
8 hour shift Day shift Evening shift Holidays Weekends as needed Work setting:
In-person Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Farmington Hills, MI Farmington Hills, MI Part-time Full-time Part-time Full-time $14 - $15 an hour $14 - $15 an hour We are looking for a Guest Service Representative to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
What is the role of a Guest Service Representative ? Guest Service Representative responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities.
You will make sure to offer stellar customer service and provide memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures, like bookings, and check-in/check-out processes, we'd like to meet you.
Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Ultimately, you will be answering guests' requests and making sure our visitors are satisfied.
Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services Liaise with Housekeepers to provide an overall comfortable guest experience Establish friendly relationships with regular hotel clients Skills Proven work experience as a Guest Service Representative or similar role Understanding of all hotel best practices and relevant laws Proficiency in English Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate Ability to work flexible hours Strong sense of responsibility and a professional presentation Job Types:
Full-time, Part-time Pay:
$14.
00 - $15.
00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Schedule:
8 hour shift Day shift Evening shift Holidays Weekends as needed Work setting:
In-person Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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