Member Solutions Support Assistant Manager (hybrid)
3.
4 Quick Apply Full-time 7 hours ago Full Job Description Purpose & Core Values The primarypurpose of any position is to assist Community Choice Credit Union to live out our purpose:
we believe in helping our neighbors achieve the life they desire.
A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.
Position Summary The Member Solutions Support Assistant Manager is responsible to lead, coach and develop the Member Solutions Support team in the facilitation of all support duties within the Member Solutions department.
Provides oversight to ensure the Member Solution's overall operations are consistent with organizational goals and regulatory standards.
Core Competencies Core Values:
Committed:
We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
Charitable:
We Give Big every day to our membership, our communities, and each other.
We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
Credible:
We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union.
United:
We are a Team.
We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.
Position Competencies Coaching:
Develop each employee to their highest potential by identifying areas for improvement and celebrating strengths.
Demonstrate enthusiastic support or corporate purpose, core values and long-term objectives and educate team members on our 'why'.
Forms trust and relationships by demonstrating concern and respect for others and providing transparent communication.
Ensures that team members understand their level of expectation, including what they are responsible to deliver and expected to undertake.
Provides mentorship, support, feedback, and holds team member accountable for their responsibilities.
Leader observes their team members performance daily.
This allows the leader to catch team members doing it right, redirect, and deliver effective confrontations, if applicable.
Through performance observations, identify team members willingness and ability.
Train or delegate on the job training to team members to ensure they are able to complete tasks.
Engages in two-way conversations throughout the year, at minimum on a monthly basis, that ensure an up-to-date understanding of performance expectations, celebration of performance, performance gaps, and actions required to close any gaps.
Allows others to find their way, yet helps when needed.
Uses coaching resources and data to develop specific performance actions for team members, ie.
additional responsibilities/authority, project initiatives, development plans and responsibility restrictions.
Decision Making:
Gathers enough information to allow a trustworthy assessment of risks and benefits of alternative approaches in any decision.
Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.
Collaborates and communicates with key stakeholders who are necessary to involve in the overall decision making process.
Drive for Results/Improvement:
Develops challenging objectives (stretch goals) and accepts personal responsibility or if applicable, holds others accountable for achieving them.
Puts priorities on resources, inspires performance and measures outcome.
Continues to manage the objectives until result is accomplished.
Communicates with others and motivates to achieve results.
Demonstrates a strong sense of urgency about achieving goals; high energy, passion, and speed for competitive advantage.
Is diligent, sees it through, and gets it done.
Gains feedback for self and others after results are accomplished to ensure continuous improvement and celebrates wins.
Role Mastery of Essential Duties:
Able to perform essential duties as outlined in job description.
Contributes productivity and value within role.
Is willing to learn and improve performance.
Create and maintain Member Solutions workflow processes and SOP's to continually create efficiencies and ensure the department is running effectively.
Participate in the project management and implementation of new Member solutions products and enhancements including system readiness and testing to ensure project and product objectives are achieved.
Prepare monthly summaries to include items such as KPI's, operational updates, and wins/losses amongst your team.
Monitor telephone and e-mail communication to ensure practices are consistent with credit union values and compliant with state and federal laws.
Effectively handle escalated inquires from internal and external members by listening, collecting data, securing answers, and reporting to results to aid members and staff in solving account problems.
Effectively oversee the facilitation of all support functions which include bankruptcy, garnishments, levies, repossessions, credit disputes, collateral protection insurance, and lawsuits.
Participate in the development of the Member Solutions Business Plan including creating individual and departmental goals which align with the organizational plan.
Assists in departmental projects.
Provide direct support in managing the accuracy and completeness of Member Solutions operations and assist team members as needed to ensure consistent application of policies and practices are compliant with State and Federal regulations and all other legal requirements.
Manages the overall Member Solutions quality control and makes recommendations to ensure processes are consistently improved and reviewed.
Assists with auditors/examiners to ensure the consistent application of polices and practices are within Member Solutions guidelines and are compliant with all State and Federal regulations.
Prepare and submit reports for tracking and goal achievement to monitor and communicate business unit accomplishments and/or challenges.
Coach and develop direct reports through monthly 1:
1 sessions, emails, zoom meetings and by phone.
Maintain and develop tools and resources while also maintaining outside vendor relationships in relation to tools and resources your team and the organization use.
Monitor the recovery and sale of repossessed assets to ensure timely liquidation for maximum value Monitor the recovery and sale of foreclosed assets.
Review condition and maximize resale.
Work collaboratively with outside counsel on the legal collection activities related to collection and recovery Review real estate collateralized delinquent loans to determine equity position and make recommendations for appropriate loss mitigation action Job Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.
Remote Work Eligibility Position is fully eligible for a Hybrid Work Arrangement Reasonable Accommodations The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.
Education High School Diploma General Studies Required Associate's Degree General Studies Preferred Experience 2-5 years of similar or related experience 2-5 years of similar or related Supervisory or Management experience Skills & Abilities Thorough knowledge of financial industry.
Thorough knowledge of Credit Union's products and services.
Familiarity with Member Solutions functions, processes, procedures, and policies.
Familiarity with related State and Federal regulations.
Knowledge of Microsoft Office software (Word, Excel, etc.
).
Mental Demands The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to sit and use hands to finger, handle, or feel.
The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
General Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Weekend availability Education:
Associate (Preferred)
Experience:
similar or related:
5 years (Preferred) Supervisory or Management:
5 years (Preferred) State and Federal regulations:
3 years (Preferred) Member Solutions functions, processes, procedures, policies:
3 years (Preferred) Willingness to travel:
25% (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Quick Apply Full-time 7 hours ago Full Job Description Purpose & Core Values The primarypurpose of any position is to assist Community Choice Credit Union to live out our purpose:
we believe in helping our neighbors achieve the life they desire.
A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.
Position Summary The Member Solutions Support Assistant Manager is responsible to lead, coach and develop the Member Solutions Support team in the facilitation of all support duties within the Member Solutions department.
Provides oversight to ensure the Member Solution's overall operations are consistent with organizational goals and regulatory standards.
Core Competencies Core Values:
Committed:
We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
Charitable:
We Give Big every day to our membership, our communities, and each other.
We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
Credible:
We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union.
United:
We are a Team.
We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.
Position Competencies Coaching:
Develop each employee to their highest potential by identifying areas for improvement and celebrating strengths.
Demonstrate enthusiastic support or corporate purpose, core values and long-term objectives and educate team members on our 'why'.
Forms trust and relationships by demonstrating concern and respect for others and providing transparent communication.
Ensures that team members understand their level of expectation, including what they are responsible to deliver and expected to undertake.
Provides mentorship, support, feedback, and holds team member accountable for their responsibilities.
Leader observes their team members performance daily.
This allows the leader to catch team members doing it right, redirect, and deliver effective confrontations, if applicable.
Through performance observations, identify team members willingness and ability.
Train or delegate on the job training to team members to ensure they are able to complete tasks.
Engages in two-way conversations throughout the year, at minimum on a monthly basis, that ensure an up-to-date understanding of performance expectations, celebration of performance, performance gaps, and actions required to close any gaps.
Allows others to find their way, yet helps when needed.
Uses coaching resources and data to develop specific performance actions for team members, ie.
additional responsibilities/authority, project initiatives, development plans and responsibility restrictions.
Decision Making:
Gathers enough information to allow a trustworthy assessment of risks and benefits of alternative approaches in any decision.
Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.
Collaborates and communicates with key stakeholders who are necessary to involve in the overall decision making process.
Drive for Results/Improvement:
Develops challenging objectives (stretch goals) and accepts personal responsibility or if applicable, holds others accountable for achieving them.
Puts priorities on resources, inspires performance and measures outcome.
Continues to manage the objectives until result is accomplished.
Communicates with others and motivates to achieve results.
Demonstrates a strong sense of urgency about achieving goals; high energy, passion, and speed for competitive advantage.
Is diligent, sees it through, and gets it done.
Gains feedback for self and others after results are accomplished to ensure continuous improvement and celebrates wins.
Role Mastery of Essential Duties:
Able to perform essential duties as outlined in job description.
Contributes productivity and value within role.
Is willing to learn and improve performance.
Create and maintain Member Solutions workflow processes and SOP's to continually create efficiencies and ensure the department is running effectively.
Participate in the project management and implementation of new Member solutions products and enhancements including system readiness and testing to ensure project and product objectives are achieved.
Prepare monthly summaries to include items such as KPI's, operational updates, and wins/losses amongst your team.
Monitor telephone and e-mail communication to ensure practices are consistent with credit union values and compliant with state and federal laws.
Effectively handle escalated inquires from internal and external members by listening, collecting data, securing answers, and reporting to results to aid members and staff in solving account problems.
Effectively oversee the facilitation of all support functions which include bankruptcy, garnishments, levies, repossessions, credit disputes, collateral protection insurance, and lawsuits.
Participate in the development of the Member Solutions Business Plan including creating individual and departmental goals which align with the organizational plan.
Assists in departmental projects.
Provide direct support in managing the accuracy and completeness of Member Solutions operations and assist team members as needed to ensure consistent application of policies and practices are compliant with State and Federal regulations and all other legal requirements.
Manages the overall Member Solutions quality control and makes recommendations to ensure processes are consistently improved and reviewed.
Assists with auditors/examiners to ensure the consistent application of polices and practices are within Member Solutions guidelines and are compliant with all State and Federal regulations.
Prepare and submit reports for tracking and goal achievement to monitor and communicate business unit accomplishments and/or challenges.
Coach and develop direct reports through monthly 1:
1 sessions, emails, zoom meetings and by phone.
Maintain and develop tools and resources while also maintaining outside vendor relationships in relation to tools and resources your team and the organization use.
Monitor the recovery and sale of repossessed assets to ensure timely liquidation for maximum value Monitor the recovery and sale of foreclosed assets.
Review condition and maximize resale.
Work collaboratively with outside counsel on the legal collection activities related to collection and recovery Review real estate collateralized delinquent loans to determine equity position and make recommendations for appropriate loss mitigation action Job Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.
Remote Work Eligibility Position is fully eligible for a Hybrid Work Arrangement Reasonable Accommodations The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.
Education High School Diploma General Studies Required Associate's Degree General Studies Preferred Experience 2-5 years of similar or related experience 2-5 years of similar or related Supervisory or Management experience Skills & Abilities Thorough knowledge of financial industry.
Thorough knowledge of Credit Union's products and services.
Familiarity with Member Solutions functions, processes, procedures, and policies.
Familiarity with related State and Federal regulations.
Knowledge of Microsoft Office software (Word, Excel, etc.
).
Mental Demands The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to sit and use hands to finger, handle, or feel.
The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
General Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Weekend availability Education:
Associate (Preferred)
Experience:
similar or related:
5 years (Preferred) Supervisory or Management:
5 years (Preferred) State and Federal regulations:
3 years (Preferred) Member Solutions functions, processes, procedures, policies:
3 years (Preferred) Willingness to travel:
25% (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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